Product Management In The Public Sector (with Seán Massey)
Thursday, February 24, 2022
In this episode of The Product Manager Podcast, I spoke with Seán Massey, Lead Product Manager at DWP Digital, the digital arm of the UK’s Department for Work and Pensions.
Seán brought unique insights from his extensive experience in the public sector, having started in operations at DWP before moving into project management and eventually product leadership. At the time of our conversation, he was leading digital debt services that support millions of people in the UK.
We explored:
- The unique challenges and opportunities of product management in the public sector
- How government product teams differ from their private sector counterparts
- Strategies for transforming public services to be quicker, simpler, and more efficient
- Seán’s journey from operations to product leadership in a government organization
This conversation offered a refreshing perspective on product management outside the typical private sector context, highlighting how product thinking can transform public services that millions rely on daily.
This episode was part of my work as founding host of The Product Manager Podcast (2021-2022), which has since grown to reach over 100,000 downloads.