👋 About

Product leader and AI builder

I’m Michael Luchen. I’ve led product direction, developed the people building it and stayed involved in making things. Today, I design and build agentic systems and work with senior enterprise customer leaders and their teams on AI at Miro.

I’ve spent more than a decade working on products, first with clients at Crema, then at Float, and now with enterprise customer teams at Miro. I keep returning to the same part of the work: understanding a problem well enough to choose what is worth making, then staying involved as it becomes real.

Miro — enterprise AI and agentic systems

I’m a Senior AI Transformation Manager, working with senior customer leaders and their teams in some of Miro’s largest enterprise accounts. I joined a small incubation team to bring my product-development experience into enterprise AI transformation. The work spans product development and broader business workflows.

I design and build agentic systems in Claude Code for research, planning and decision briefs. I define agent responsibilities, context and tool access, build reusable skills and compare outputs with sources. I work with engineering partners on defects and shared adaptations. With customer teams, I co-design collaborative AI decision workflows using Miro Flows and MCP, bringing research, analysis and human decisions onto a shared canvas.

Our customer work helped inform a broader enterprise approach. With colleagues, I co-developed engagement methods and training. I led implementation of an agent-guided learning workflow and helped onboard colleagues. Alongside account and services teams, I support enterprise renewal and expansion through discovery, AI workflow development and executive value readouts.

I authored The 70/30 rule behind every stalled AI ROI story, connecting the building work with the changes needed to realize value.

Float — product direction and multidisciplinary leadership

As Director of Product at Float, I led Product Management, UX Research and Data. During my first year, I also led Product Design, before it grew into a separate department.

I led Scenario Planning, helping customers assess incoming projects against staffing capacity and profitability. I turned that direction into phased work, worked with Engineering on investment and specialist capacity, and coached PMs, researchers and data specialists through product decisions. Across the wider remit, I led product strategy and teams contributing to reported company results of 46% ARR growth and a 48% reduction in churn.

I designed a mix of asynchronous updates and focused live collaboration, and led the company-wide migration from Asana to Linear. I also authored Float’s early AI strategy and partnered with Move37, an AI consultancy, on a proof of concept.

Listen to the conversation about product leadership at Float.

Crema — a product practice built through client work

Across nine years at Crema, I worked with more than 50 clients. My responsibility varied by engagement, across enterprise tools, web, mobile, wearables and APIs. I built the PM practice through hiring, coaching, onboarding and career paths while staying involved in client product strategy and delivery.

With colleagues, I led development of Duration & Price, our client-engagement model. It helped teams work as ongoing product partners and made agency capacity and resource planning more predictable.

I coauthored Collaborating with clients in Miro: How Crema builds trust with retrospectives, about making shared work and concerns visible with clients.

Writing, conversations and mentoring

I was the founding host of The Product Manager Podcast in 2021–2022 and returned as a guest in 2025. I write about product, AI and collaboration, connecting what I’m making with what I’m learning.

I’ve mentored student teams through ACS Athens Open since 2025 and currently work with a team on product development, testing and go-to-market. I also delivered an idea-to-evidence workshop there in October 2025.

Beyond work

I’m originally from Kansas City. My family and I lived in the Washington, D.C. area before moving to Athens in 2025 to be closer to extended family. I’m a husband and dad to two kids, and I enjoy photography, especially landscapes and ordinary moments.

This site holds family life and those photographs alongside my writing about work. Browse the blog, the archive or follow by RSS.

For a deeper look at working with me, read my Readme. Work & Clients has more detail on the product and client work. You can also find me on LinkedIn.