How To Reduce NLP Model Biases For Better Text Analysis (with Dan Erickson)

In this episode of The Product Manager Podcast, I spoke with Dan Erickson, CEO and Founder of Viable, a company that helps businesses learn from customer feedback through advanced natural language processing.

Dan brought unique insights from his experience developing NLP tools that aggregate customer feedback across multiple channels to identify themes and produce actionable insights. At the time of our conversation, Viable was using a combination of in-house and third-party models, including GPT-3, to analyze qualitative data.

We explored:

This conversation highlighted both the power and potential pitfalls of using AI-driven language tools in product development, with practical advice for product managers looking to leverage this technology responsibly.

Listen to the full episode

This episode was part of my work as founding host of The Product Manager Podcast (2021-2022), which has since grown to reach over 100,000 downloads.